Customer Care

Downloadable Resources

Download brochures on Hip Protectors and Limb Protectors for detailed instructions on product use and care.

Download facility order forms for High Compliance Protective Underwear, Trackpants & Tailbone Protectors and Limb Protectors & Bed Socks with further information on facility orders here.

Are you a DVA eligible customer? Or prefer to order over the phone or by email? Download our Brochure.

Delivery Information

We deliver Australia-wide to your door or nominated facility. Please allow 1-2 working days for your order to be dispatched from our warehouse.

To provide you with the best service experience, HCH® ships all orders with tracking, allowing you to follow the progress of your order. All standard shipping items are dispatched with Australia Post.

Once dispatched, you can expect the following delivery timeframes:

Location Typical Delivery
Sydney Metropolitan Up to 2 business days
Regional NSW Up to 5 business days
Melbourne, Canberra, Brisbane, Adelaide 3-6 business days
Regional VIC, QLD, ACT, SA, WA, NT, TAS 4-10 business days

Please get in touch if you would like to place an order which requires international shipping.

Return Policy

We have total confidence that you will love our products. We do, however, also understand that new customers may be uncertain about sizing or styles.

If you are unsatisfied with your online purchase for any reason, HCH® will gladly accept the exchange or return of unworn merchandise received by online store within 14 days of the order date. Please note that return postage costs will be at your expense unless items received are faulty or not as ordered.

Note: Returned items must be in ‘as new’ condition. Goods that have been marked, obviously worn or washed will not be accepted.


If you require an exchange, please contact us at prior to posting your return item. If the items is available, we will reserve it for 10 working days while you get your item back to us. 

Please note, we will only exchange for the same item in another size. If you would like to change colour or style, then you can simply purchase this item in our online store.

Posting your items

Every order will be provided with a return form which will need to be filled in and sent back with your item. If you do not have this form please email us -

Mail to: Hornsby Comfy Hips® Pty Ltd

PO Box 168 Galston NSW 2159 Australia

We encourage you to return your parcel via registered or traceable postal services, as all returned parcels remain the responsibility of the purchaser until received by HCH®.


HCH® have made every effort to keep products at a reasonable price for everybody especially the end user. Prices of all HCH® products are shown in Australian dollars and include GST. Prices may however vary in the future without notice.

Discounts for large purchases are available – get in touch to learn more.

Orders Made By Aged Care Facilities

As an additional service, HCH® will send invoices for payment directly to carers, relatives, Trust organizations, DVA, etc.

It is expected that facilities will exercise some discretion when making a selection for this form of billing and approval will have been secured. The facility will still receive a copy of the invoice with the delivery. Should the direct billing method fail, this does not preclude the facility from liability for payment. 

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